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Terms of service
Overview
Welcome to Molnstugan!
By making a purchase, you agree to the terms outlined below. These terms govern the sales of handmade items from this privately owned webshop and are subject to Swedish law, specifically “Köplagen” (the Swedish Sale of Goods Act). Please read carefully before making a purchase.
1. Product Information
Each item sold on this webshop is handmade, meaning small variations and imperfections may occur, which add to the uniqueness of each piece. We make every effort to display accurate product details, including colors and sizes, but please understand that slight differences may occur.
2. Orders & Payment
Payment is due at checkout through the payment methods provided on our site. Your order is confirmed once payment is received, and you will receive an order confirmation via email.
3. Shipping & Delivery
Please ensure your shipping information is accurate, as we are not responsible for lost or delayed packages due to incorrect details.
We ship to addresses within [Sweden/Europe] at this time. Shipping times and costs vary based on location and will be calculated at checkout.
4. Return, Refund, and Exchange Policy
Custom and Personalized Items: Custom-made or personalized items are non-returnable and non-refundable under any circumstances.
No Returns or Refunds: Due to the handmade nature of our products, we do not offer returns or refunds, except in cases required by law.
Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 48 hours of receiving the item with a description and photos of the damage. In such cases, you may be eligible for a replacement, repair, or refund, in accordance with “Köplagen.”
5. Legal Compliance & Consumer Rights
These Terms of Service comply with “Köplagen” (the Swedish Sale of Goods Act). In cases of product defect or non-conformity with the description, you have rights under this law. Should you believe there is a valid reason for a claim under these rights, please contact us promptly, and we will work with you to resolve the issue in accordance with “Köplagen.”
6. Limitation of Liability
Molnstugan (Andrea Svärd) is not liable for any indirect, special, incidental, or consequential damages arising from the use of our products or inability to use them, except as required by Swedish law.
7. Changes to Terms
We reserve the right to update these terms at any time. Changes will take effect upon posting to this site, and your continued use of the webshop constitutes acceptance of the updated terms.
8. Contact Information
For questions about these Terms of Service, please contact us at [molnstugan@gmail.com].
Care instructions:
To ensure that your crocheted piece stays beautiful and lasts for a long time, please follow these care instructions:
1. Handwash Only
We recommend gentle handwashing in lukewarm water using gentle detergent. Unnecessary friction would cause the pieces to fray faster.
2. Dry Flat
This is SO important!! After washing, reshape your crochet piece and lay it flat on a clean towel or drying rack. Please do not wring or twist the water out! Do not hang or tumble dry, as this may cause the piece to lose its shape.
3. Handle with Care
Avoid sharp objects or rough surfaces that may snag the yarn. If you notice a loose end appearing in your piece, it’s probably just one end of a knot that is tied. It’s not gonna unravel, so tuck it back in and it’ll be good as new!
To find out the fibre content of your piece, or If you have any further questions or concerns about caring for your crochet piece, please feel free to reach out. Your handmade crochet piece is a labor of love. The more you cherish and care for it, the longer it will bring you joy!
P.S. Young kids under 3 years old tend to explore the world by putting things in their mouths, and a dislodged safety eye can easily become a choking hazard.
Breakability Factor: While plastic safety eyes are designed to stay secure, they’re not indestructible.
Please do not let any children under 3 years old use these items without any supervision!
Thank you for supporting Molnstugan and embracing the beauty of handmade work!